Reference

Understand your account terms and legal standing

When you open an account with us, you're entering a clear legal relationship. We handle your funds, personal data and account access according to specific rules designed to…

Account security & verificationPayment protection & withdrawal rulesData privacy & retentionSupport contact paths
Explore the Lobby Read FAQ
liga 778 Understand your account terms and legal standing
REACH OUR TEAM

Contact us about account or legal questions

Team online

Live chat support

Open a chat window in your account lobby during business hours. Our team responds to account, legal and policy questions from players in Medan, Semarang and across Indonesia.

Email us

Send legal or account-related queries to our support email. Response time is typically within 24 hours for policy clarifications and account access requests.

Phone support

Call our support line during operating hours to discuss account terms, payment disputes or data access requests directly with a team member.

SAFEGUARDING YOUR DETAILS

How we handle data, security and your account

Data encryption

All communications between your device and our servers use industry-standard encryption.

Account verification

When you open an account, we verify your identity and phone number.

Payment security

Deposits via DANA, OVO, GoPay and QRIS are confirmed by the payment provider before your wallet is credited.

Cookie and session policy

We use cookies and session tokens to keep you logged in and to remember your preferences.

Data retention

Account records, transaction logs and verification documents are kept for the duration of your account and for a period after…

Your data access rights

You can request a copy of your personal data held by liga 778.

Your account and rights — answered

When you request account closure, it is processed immediately. Any funds held in your wallet are returned to the payment method you used for your most recent deposit — typically DANA, OVO, GoPay or QRIS. Your account data is retained according to our retention policy; you can request deletion of personal information after a specified period.

Identity verification happens when you open your account and before your first large withdrawal. We ask for a valid ID, phone confirmation and sometimes a recent utility bill or bank statement. This process protects your account from unauthorised access and prevents fraud.

Yes. If a withdrawal was reversed or a deposit failed to appear in your wallet, contact our support team immediately via live chat or email. Provide the transaction ID and payment method. We investigate and resolve confirmed disputes within 7 business days.

Accounts inactive for 12 months may be reviewed according to local regulations. You can reactivate a dormant account by logging in. If you wish to permanently close your account, request closure through your account settings or via support; any balance is returned to your registered payment method.

Your data is encrypted and stored on secure servers. Only our support and compliance teams access it for account verification, payment processing and legal compliance. We never sell your data to third parties. Your payment information is only shared with licensed payment processors like DANA, OVO, GoPay and QRIS.

Access to gameplay areas, live tables, slots and sportsbook sections depends on local law in your region. liga 778 operates where permitted; if your location has gaming restrictions, certain sections may be unavailable. Contact support to clarify what is available in your area.

Email our support team or use the live chat to request a data download. Provide your account email and a brief reason for your request. We compile and send your personal data, transaction history and account records within 14 days at no cost.

Related Pages

liga 778 Indonesia Register About Us FAQ liga 778 Login